Prime Specialty Pharmacy hits a big milestone: One million specialty drug fills

Prime Therapeutics Specialty Pharmacy (Prime Specialty Pharmacy) opened its doors in late 2012 with one goal — making it easier and more affordable for members facing complex conditions to get the specialty medicine they need. At the time, we projected that the pharmacy would process 1 million orders by April 2016. But times have changed.

More specialty drugs are going to market faster than expected. And more members and clients are realizing the value that Prime Specialty Pharmacy and its expert staff bring to the table. Last month, we passed an important milestone – exceeding 1 million prescriptions shipped — nearly eight months ahead of schedule. Onsite operations manager Jen Nagorski was the first employee to see the order count hit one million. “I couldn’t believe it,” said Nagorski. “That’s one million shipments in just 730 shipping days!”

Troy Ward, vice president of Prime Specialty Pharmacy and PrimeMail® operations, helped share the news. “This is a key milestone for Prime Specialty Pharmacy, and it's made possible by the work of every team at Prime,” said Ward. “It’s a big number we should be proud of. However, our focus remains on one customer interaction at a time. That’s what will help us be successful in serving millions more.”

Members benefit from the support of professional nurses, pharmacists, pharmacy technicians, plus condition-specific care teams.

Benefits coordination, customized care and payment assistance – these are a few of the extra services members receive when they use Prime Specialty Pharmacy. It’s quite likely that these services lead to better drug therapy adherence.1 And Prime Specialty Pharmacy has a member satisfaction rate of 95%.2

Living with a specialty condition can ask a lot from our members. Prime Specialty Pharmacy is dedicated to helping make that journey a little bit easier. More than a million times and counting.

1 “Custom care can help specialty members stay the course” by Patrick Gleason. April 7, 2014. Accessed at:

Prime research 2014.

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